Vice President Chief Customer Officer at “ Telecom Egypt ” since December 2023, Arab Republic of Egypt.

He has been a board member of “Axid” since February 2024.

He has over 26 years of experience in customer service management across a number of companies in the Middle East, including telecom, financial services, e-commerce, digital payments and energy companies. His experience includes working with local and international startups, scaling up corporate operations, digital transformation and operational efficiency.

He previously held a number of positions, including:

• Head of Egypt Customer Service Center at Vodafone Smart Solutions Company between March 2020 and December 2023.
• General Manager of “Global Finance Company”, one of “ Global Lease Company ” companies, between October 2018 and February 2020.
• CEO of Careem Egypt between March 2017 and October 2018.
• Executive Vice President at Careem Egypt between October 2016 and September 2017.
• CEO of “Xide” company specialized in outsourcing services in Egypt and North Africa between September 2014 and September 2016.
• Executive Vice President of Delivery Services at “Xide” between June 2012 and August 2018.
• Consultant at Tanmia Company between April 2011 and April 2012.
• Customer Service Manager at SabaFon between 2008 and 2009.

He also held several positions at Orascom Telecom, including:

• CEO of Ring Distribution, a subsidiary of Orascom Telecom, between 2009 and 2011.
• Managing Director of Mobiserv Pakistan between May and November 2008.
• General Manager of First Services in Egypt between 2006 and 2008.
• General Manager of Collection in Egypt between 2003 and 2006.

He was Senior Customer Service Manager at Orascom Algeria between 2001 and 2003, Project Manager at Vodafone Egypt between 2000 and 2001, and worked at Exxon Mobile between 1996 and 2000.

He holds an Executive MBA in 2006 from Rennes Business School in France, and a BA in Economics in 1995 from the American University in Cairo .