Senior Call Center & Partnership Manager at WHITES a subsidiary of Global Health Care Company since April 2025, Saudi Arabia.

Previously, she served as Guest Experience & Loyalty Manager at the same company.

Al-Omari is a retail and banking relationships and customer experience professional with 14 years of experience across banking, specializing in partnership management, customer experience, loyalty programs, digital performance, and service quality. During her career, she held several positions at Saudi Awwal Bank (SAB), including:

• Digital Optimisation Performance Officer.
• Customer Experience Supervisor.
• Agent Coach.
• Quality Control & Assurance Supervisor.
• Call Center Agent.
• Marketing Department Agent.

She led customer service and guest experience operations across contact center and digital channels, overseeing complaint resolution, and KPI monitoring. She also managed customer engagement initiatives, loyalty programs, and e-gift activities, and coordinated partnership campaigns with banks and corporate partners across e-commerce and retail, in collaboration with Marketing, IT, Finance, and Operations.

She studied Computer Science at King Saud University, and earned a Bachelor's degree in English Literature from the same university in 2013. She also completed professional training in data analysis and KPIs using Power BI, Total Quality Management (TQM), retail banking, as well as planning and design.