The Hotelier Office

The Hotelier Office is headquartered in Riyadh.

It is the Kingdom's first hospitality consultancy of its kind licensed by the Ministry of Tourism, and accredited by the Ministry of Justice as a hospitality expert firm through the Khibrah platform, studying hospitality-sector disputes and issuing the expert opinions courts rely on.The firm works exclusively on the owners' side, representing hotel owners, real estate investment funds, and government entities with no conflict of interest with operators, reviewing, auditing, and challenging operator performance.

It streamlines procedures, ensures compliance with approved tourism standards and regulations, negotiates Hotel Management Agreements on behalf of owners, and builds success through strategic partnerships with local and global hotel operators, alongside comprehensive business development and asset performance support, maintaining institutional relationships with the Ministry of Tourism, the Saudi Tourism Authority, and the Tourism Development Fund.

The company's key services include:

• Licensing and Classification: Supporting hotel owners and operators in preparing for licensing and classification, while ensuring compliance with the Ministry of Tourism's requirements.
• Economic Feasibility Studies: Preparing and reviewing market, operational, and financial feasibility studies for projects seeking investment in the tourism sector.
• Operator Selection and Partnership: Assisting owners in selecting the most suitable local and international hotel operators for their projects and facilitating partnerships with them.
• Mystery Guest: independent on-site and digital inspections evaluating service quality and the guest journey against MoT classification, Forbes Travel Guide, LQA, and Michelin Keys standards, with comprehensive performance reports.
• Academy and Training: Delivering specialized training programs and courses to enhance the capabilities of hospitality professionals and improve service quality across the sector.
• Engineering Design Review and Audit: Reviewing engineering designs for new and existing projects to ensure full compliance with tourism standards and regulatory requirements prior to implementation and licensing.